Frequently Asked Questions

We roast our coffee every 2 to 4 days to ensure it's always fresh when it reaches your door.

Fun fact: Most grocery store coffee is already 3 to 12 months old by the time you buy it—ours never sits that long.

All of our coffee is Certified Mycotoxin-Free, Heavy Metal-Free, and Mold & Yeast-Free — so you can sip with confidence!

We’re always happy to email copies of our certifications if you'd like to review them before ordering.

Fun fact: Mycotoxins found in many standard coffees have been linked to fatigue, brain fog, and weakened immunity.

Not here. Our coffee is clean, pure, and crafted to keep you feeling your best.

We try our best to process every order in two business days. We do sometimes run into delays with holidays but we notify you as soon as the order is shipped. On average you can expect your coffee to be delivered around 4 to 5 business days after the order is processed.

We are currently working out of two different locations. All of our coffee products are coming from our Oregon warehouse and all of the other products on our website are coming from our SW Florida warehouse. So, please keep in mind depending on your location that some products may arrive quicker than others.

Email us at [email protected], your order number, a description of the issue, and photos of the damage and photos of the shipping packaging with a subject of Product Damage. We will review the damage and email you back once we approve a re-order. We try to take care of issues as quickly as possible.

If you're having trouble finding your package, please check the tracking page on the carrier's website. They often include a photo or note showing where the package was delivered.

Still can’t find it? Feel free to email us, and we can help start a claim or inquiry with the carrier.

If the tracking photo doesn't match your home, we'll need a photo of your porch (or usual delivery spot) to file an insurance claim.

Please note: we are not responsible for stolen packages. If the carrier shows it was delivered correctly but it’s missing, we’re happy to assist with a claim, though it may be denied. If porch theft is common in your area, we recommend using a more secure address like a workplace or a family member's home.

We do not accept returns on all food items which include all of our coffee, dog treats, and dog supplements. We do accept returns on coffee mugs and coffee accessories. If you are returning a non-food item please email us so we can start the return process. The item has to be unused and in it's original packaging .